Replacement Policy – Smart Achievers

Last Updated: January 1, 2026

1. Overview

Smart Achievers (“we”, “us”, “our”) is committed to delivering quality products to our customers.
This Replacement Policy outlines the circumstances under which a Product purchased from https://smartachievers.online may be eligible for replacement.

By placing an order on our website, you agree to the terms of this Policy.

2. Replacement Eligibility

Replacement requests are accepted only in the following limited cases:

a) Damaged Product on Delivery

If the Product is received in a physically damaged condition, you must notify our support team within 24 hours of delivery along with clear photos or videos of:

• The damaged product

• Outer and inner packaging

• Shipping label

Acceptance of a tampered or damaged package will void replacement eligibility.

b) Dead on Arrival (DOA)

If the Product does not function upon first use:

• Issue must be reported within 24 hours of delivery

• Product should not be activated or misused

• Applicable to products not requiring professional installation

For installation-required products, DOA must be reported within 5 days of delivery, and installation must be done only by Smart Achievers authorized technicians.

c) Wrong Product Delivered

If you receive a product different from what was ordered:

• Notify us within 48 hours of delivery

• Product must be unused, unopened, and in original packaging

3. Conditions for Replacement

All replacement requests must meet the following conditions:

• Complaint raised within the applicable timeframe

• Product must be unused and in original condition

• Original invoice, packaging, accessories, manuals, and warranty cards intact

• Serial number / barcode must match our records

• Combo products must be returned in full

• No customer-induced damage or misuse

Smart Achievers reserves the right to verify all replacement requests through images, videos, calls, or inspections.

4. Non-Replacement Products

The following items are not eligible for replacement, unless defective or damaged upon delivery:

• Screen guards, tempered glass, and mobile accessories

• Products marked as “Non-Replaceable” on the product page

• Items damaged due to misuse, mishandling, or unauthorized installation

5. Replacement Process

1. Contact Customer Support within the eligible timeframe

2. Share order details and required images/videos

3. Verification by our team

4. Reverse pickup arranged (if approved)

5. Replacement shipped after successful quality check

Replacement is subject to product availability.
If replacement is not available, a refund may be offered as per our Return & Refund Policy.

6. Replacement Shipping

• Replacement shipping is free for approved cases

• If replacement is requested due to incorrect address or customer unavailability, additional charges may apply

7. Items Not Eligible for Replacement

Replacement requests will be rejected if:

• Complaint is raised after the defined timeline

• Product shows signs of use, damage, or alteration

• Packaging or accessories are missing

• Damage occurred after delivery

Decision of Smart Achievers shall be final and binding.

8. Customer Support

For replacement-related queries:

Email: support@smartachievers.online
Phone / WhatsApp: +91-XXXXXXXXXX
Working Hours: 10:30 AM – 7:00 PM (Monday – Saturday, excluding public holidays)

9. Policy Updates

Smart Achievers reserves the right to modify this Replacement Policy at any time without prior notice.
The policy applicable at the time of purchase shall govern the transaction.