Cancellation Policy – Smart Achievers

Last Updated: january 1, 2026

1. Overview

Smart Achievers (“we”, “us”, “our”) values transparency and fairness in all transactions made on https://smartachievers.online.
This Cancellation Policy explains the terms and conditions under which an order placed on our platform may be cancelled.

By placing an order on our website, you agree to this Policy.

2. Order Cancellation by Customer

• Orders can be cancelled only before the order status changes to “Out for Delivery.”

• Once an order is marked “Out for Delivery”, cancellation requests will not be accepted.

• Order status can be checked in the “My Orders” section or via the tracking link sent by email/SMS.

To request cancellation, customers must contact our Customer Support Team with their order details.

3. Order Cancellation by Smart Achievers

Smart Achievers reserves the right to cancel an order at its sole discretion under the following circumstances:

• Product is out of stock or unavailable

• Incorrect pricing or product information

• Suspicious or fraudulent transactions

• Incorrect or incomplete shipping details

• Unserviceable delivery location

In such cases, the customer will be notified and a full refund will be initiated if payment has already been made.

4. Refund for Cancelled Orders

• Approved cancellations will be refunded within 3–7 business days

• Refunds will be processed to the original payment method

• No cash refunds are provided

• Bank/payment gateway processing times may vary and are beyond our control

5. Non-Cancellable Orders

Orders cannot be cancelled in the following situations:

• Order status is “Out for Delivery” or already delivered

• Customized or special-order products (if applicable)

• Orders delayed due to courier or force-majeure reasons

6. Bulk & Corporate Orders

Smart Achievers reserves the right to cancel bulk or corporate orders placed on the platform.
Customers are advised to contact our sales team for bulk purchases before placing such orders online.

7. Failed or Duplicate Payments

If an order is not placed successfully but the payment is deducted:

• The refund will be initiated automatically

• Amount is usually credited within 5–7 working days

• For delays beyond this period, customers should contact their bank or payment gateway

8. Customer Support

For cancellation-related queries:

Email: support@smartachievers.online
Phone / WhatsApp: +91-XXXXXXXXXX
Working Hours: 10:30 AM – 7:00 PM (Monday – Saturday, excluding public holidays)

9. Policy Updates

Smart Achievers reserves the right to modify this Cancellation Policy at any time without prior notice.
The version applicable at the time of purchase shall govern the transaction.